Chapel Hill, NC

This team have been present all throughout our needed assistance. Each of the teams, medical,injury,auto have been very helpful. You can feel they care for you!

Rates are great, and service WAS speedy and informative... until I had to delay my closing date on a house by a week (no fault of mine, seller's issue). I was promised that I would get my home insurance updated with the new closing date on the next day. Lender was pushing for it, and I informed my State Farm agent about the urgency. The next morning, the lender urged me for the updated insurance again. State Farm had been responsive up to this point, so I opted to wait it out. Early afternoon rolls around. No response from State Farm. I fired off a follow up email at around 2:30 PM. No response. I called at 3:50 PM. Nothing. I left a voicemail. Nothing. I called again 10 minutes later. Nothing. I called again 30 minutes later. Nothing. I called from a different phone number--bingo, finally picked up. That's when I realized I was being ghosted on purpose for at most a 20 minute task from State Farm. I was told they were experiencing "technical issues." Funny that the technical issues meant sending my calls to voicemail and ignoring my emails. Suddenly I was the #1 priority, and guess what? Finally got my updated insurance 20 minutes after they bothered to answer me. I've never been treated this way; not in work, not in friendships, and certainly not with any business of which I'm a client. If this is how they treat me over a 20 minute task--breaking promises, ghosting, lying through their teeth--then imagine how it would go if you had to file a claim? Or process other time-sensitive matters? This one encounter has greatly soured my overall experience and caused undue stress in an already extremely stressful situation (buying a house!). If I hadn't been on a short timeline, and hadn't received competitive rates and great conversations, then I would have moved on to a different insurance agency. Though with all the positive reviews here, maybe I was unlucky. If you decide to go forward with Kevin Cooke, then I genuinely hope you have a much better experience than me. I wished mine was better too.

Calvin were very fantastic